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My computer is a Windows environment, can I still host on a Linux server?
Absolutely. The server environment has nothing to do with your local computer environment.

What is the difference between a Linux server and a Windows server?
There are many differences but the main differences are speed, stability, reliability, uptime, and cost. Windows servers experience the same bugs that your Windows computer experiences, they also inherit the same virus vulnerability's. Linux however, catches no virus' and patches are implemented daily without interruption to your service, giving you a more powerful environment for your online business.

My domain name is registered at another registrar. How do I host it on Web Host It servers?
Regardless of where your domain name is registered, you can host it with any web hosting provider of your choice. When you sign up with our services we send you a welcome email that will contain our name servers. You will need to visit your registrar and modify the current name servers listed for your domain name to reflect our name servers. Once you make those modifications it will take up to 72 hours for the changes to propagate across all the networks at which time your domain name will come live on your hosting account on our servers and you will be able reach your account using your domain name www.yourdomain.com from your web browser.

How do I access my account on your servers before the name servers are propagated and my domain name is live?
The welcome email that we send when you sign up will include account login information that will permit you to access your account prior to dns propagation. This allows you to upload your web pages and to access the control panel to setup the features available to you.

Are there any setup fees or contracts required for web hosting plans?
No, there are no hidden fees or setup fees and no contracts for hosting plans.

I see that you offer a 30 day money back guarantee. How does this work?
Our money back guarantee applies to all first time clients. In the event that you are unsatisfied with our services within the first 30 days of service we will refund all hosting fees upon receipt of the account cancellation request form.

I see that some of your hosting plans mention multiple or add-on domain hosting, what does this mean?
This means that you can host more than one domain name in these account plans. This eliminates your need to sign up for additional hosting plans if you have more than one domain name with their own pages.

What kind of support do you provide and how do I obtain support?
We provide technical support for any issues that pertain to our servers. We do not provide technical support for your use of 3rd party scripts or html coding for your web pages unless you have purchased one of our site maintenance programs or script programming, please refer to these sections for more detail. Technical support is available 24 hours a day, 7 days a week, including Holiday's. Support can be obtained via the Live Assistance link when online, or by submitting the Technical Support Request Form located in the Customer Service Area. Our techs are on duty around the clock and respond to support form requests within 4 hours of submission.

I have more questions, who do I contact?
Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly.


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